Endeca Single Lookup Buggy For Company Keys

Endeca Single Lookup Buggy For Company Keys

2020, Oct 15    

Update 18.10.2020

In the meantime the issue was resolved and you can use `Single Lookup` with every kind of available ids.

 

 

In Endeca under Account Based Segmentation in Company Segments you have 2 options:

  • Create Segment (for 1 or more IDs)
  • Single LookUp (for 1 ID only)

01.png

This second option is buggy for company_keys that are shorter or equal to 8 characters.

Example:

Let’s take a company_key = 30543082 (which is 8 characters long) and use the Single LookUp option on Endeca: 02.png

Endeca for some reason adds leading 0 so we end up with company_key = 030543082 which delivers no results. 03.png

On the other hand when we used the first option and go with Create Segment for dealing with many IDs (1 is OK here too), then the results are correct as expected: 04.png 05.png

There is no issue with company_keys longer than 8 characters in Single LookUp.

Summarizing do not use Single LookUp for single account search on company_key and instead use Create Segment.

# endeca